SANDAG Becomes Call Box Operator
Effective January 1, 2013, the San Diego Association of Governments (SANDAG) became the operator of the call box motorist aid program in San Diego County. The agenda from the December 7, 2012 SANDAG Board of Directors meeting includes the FY 2013 budget amendment, a summary of key provisions of AB 1572, and changes to SANDAG Board Policy No. 1, which delegated oversight of the call box program to the Transportation Committee.
Call Box Motorist Aid Program
The call box program is a free motorist aid service designed to help travelers who experience vehicle problems while on the highway. Call boxes are self-contained, solar-powered cellular telephones with voice communication to a call center. When motorists open the yellow call box, pick up the phone, and press the red “call” button, they are automatically connected to call center staff.
In San Diego County, distressed motorists also can reach the call center through the SANDAG 511 traveler information system by dialing “511” from their cell phone. The call center ensures stranded motorists are connected with the appropriate roadside assistance, whether it’s through the caller’s roadside assistance provider or California Highway Patrol. The call center can even help stranded motorists get in touch with local friends and family to assist them.